Questions, answered

Our media wall with the 42" fire is £999, and you pick any 2 free gifts: the 60" fire + 2.4 m unit for the 42" price (while stocks last), the install kit or the upgraded log set. It ends Tue 1 Dec at 23:59.

For the free upgrade, choose the 60" fire + 2.4 m unit in the Floating Unit step. Tick the install kit or the upgraded logs in the "Pick any 2 free gifts" box, just above Add to basket. They come off free in your basket. Max 2 free gifts per order; a 3rd is charged at its normal price. Free gifts have no cash value. When the 60" fires for the offer have gone, the upgrade ends and the gifts are the install kit and the upgraded logs.

With the 60" fire + 2.4 m unit: in 1–2 weeks. With the 42" fire + 2 m unit: from the first week of December, when our next delivery of 42" fires arrives. Made-to-order colours take 3–4 weeks either way.

Acoustic slat panels for your wall width (4 panels = 2.4 m, up to 10 panels = 6 m), a TV panel sized to your TV, and a floating unit: with a built-in 42" or 60" electric fire, or a 4-door unit. The TV and fitting are not included. The install kit (worth £80) is free this Black Friday when you pick it as one of your 2 gifts.

Yes, free to UK mainland addresses. Stock colours (White Chromix, Polished Concrete, Carrara Marble) arrive in 1–2 weeks; made-to-order colours take 3–4 weeks. Express (3–5 working days) is +£120.

Yes. Choose Receive Later in the delivery step and we deliver when you are ready, up to 3 months ahead. You pay today’s price.

Yes. Our Sample Box is £20.99 with free delivery, and we refund it when you order over £299. You can also see every finish at our showroom in Paisley.

50–59" TV: 1617 × 1086 mm. 60–69" TV: 1840 × 1210 mm. 70–79" TV: 2040 × 1314 mm (+£70). 80–100" TV: 2300 × 1459 mm (+£100).

The fire has two heat settings, 900 W and 1.8 kW, and a thermostat from 17 to 28 °C. It is made for rooms up to about 37 m² (400 sq ft). On full heat it takes the chill off a typical living room in about 10–15 minutes. On full heat it uses 1.8 units of electricity an hour: at 27p a unit that is about 49p an hour (24p on half heat). It has a temperature-limiting control and a thermal cut-off, and plugs into a normal 13 A socket.

No. Our units are built around our 42" and 60" fires, so the opening, fixings and ventilation only suit ours.

Yes, we make bespoke sizes for narrow walls, chimney breasts and odd shapes. Contact us for a quote. Bespoke work is usually 3–4 weeks.

Free mainland UK delivery in 1–2 weeks for White Chromix, Polished Concrete and Carrara Marble. Made-to-order colours take 3–4 weeks. Express (3–5 working days) is +£120, or choose Receive Later for delivery up to 3 months ahead. Scottish islands go by pallet: allow about one extra week.

The panels and unit come together on our main delivery. The install kit and TV bracket are sent separately by Royal Mail, so they can arrive a day or so apart.

Yes, collection is free from our showroom: Unit 18, 53 Clark Street, Paisley PA3 1QS (near Glasgow). Call 0141 345 2962 to arrange it.

Check all parts before fitting and keep the packaging. Photograph the part and the packaging and email sales@visionspaces.co.uk, and we will get a replacement moving quickly.

Yes. It is made for a confident DIYer, handyman or joiner, ideally two people. Printed instructions come with every order, and you can watch the full fitting video first.

Fitting is not included. We fit in Central Scotland, quoted for your wall, from £500. Elsewhere we deliver and a local joiner can fit it. Call us on 0141 345 2962.

Step by step: our installation guide, the full fitting video and the unit assembly video. Printed instructions come in every box.

We recommend a double socket behind the TV and floating unit so all cables stay hidden. Products can be screwed straight to a suitable wall, or onto a simple frame of 18 mm ply (not supplied) for extra cable depth.

Yes, within 30 days of delivery on unused stock-colour items. Return delivery is paid by you, typically around £150–£160 for a full bundle. Bespoke sizes and made-to-order colours can't be returned. Returns policy

5 years on the cabinets, and 1 year on the fire.